Find answers to common questions about orders, shipping, vinyl delivery, returns, pre-saves, and customer support for the official Swaywai store.

 

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Frequently Asked Questions (FAQ)

 

Welcome to the Swaywai FAQ page. If you don’t see your question listed, feel free to email us anytime at support@swaywai.com.

 

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Music & Releases

 

 

When is the new single “Can Not Survive” releasing?

 

The official release date Dec. 10, 2025. You can pre-save the single now to hear it the second it drops.

 

How do I pre-save the single or album?

 

Use the pre-save links on the homepage or in our menu.

If Spotify doesn’t open directly, tap the three dots and choose “Open in Browser.”

 

What is the album “Lamarshane” about?

 

It’s a 20-track emotional journey created over 1 year and 3 months of isolation — love, passion, heartbreak, belonging, and hope.

 

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Merch (Jackets, Tees, Vinyl)

 

 

How long does shipping take?

 

Bomber Jackets: 8–10 business days

T-Shirts: 5–11 business days

Vinyl: Depends on the shipping method chosen at checkout

(USPS, UPS, International Airmail, Media Mail, UPS Air, etc.)

 

Where does merch ship from?

 

Production partners across the United States handle fulfillment to ensure fast delivery.

 

Do you ship internationally?

 

Yes! International shipping is available at checkout for most products.

 

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Orders & Tracking

 

 

How do I track my order?

 

Once your order ships, you’ll receive an email with a tracking link.

Tracking updates may take up to 24 hours to appear.

 

My tracking shows no movement — what do I do?

 

Email us at support@swaywai.com with your order number and we’ll assist immediately.

 

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Returns & Exchanges

 

 

What is your return policy?

 

We accept returns within 30 days of delivery for unworn, unused items in their original condition.

See our full Returns & Refunds page for details.

 

Can I return vinyl?

 

Unopened vinyl may be returned.

Opened vinyl can only be replaced if damaged or defective on arrival.

 

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Payment & Security

 

 

What payment methods do you accept?

 

We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal (if enabled).

 

Is my payment information secure?

 

Yes — our site is powered by Shopify, which uses industry-leading security and encryption.

 

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Contact & Support

 

 

How do I contact customer support?

 

Email: support@swaywai.com

We reply within 24–48 hours.

 

Can I request artist-related inquiries (PR, interviews, sync, licensing)?

 

Yes — email contact@swaywai.com (optional—let me know if you’d like this added).